Terms of use

1. The agreement

These terms are between EngTree, New Damietta, Egypt ("EngTree", "we") and the business that uses VI ("you"). Starting a trial, installing or paying for VI means you accept them.

2. What VI is

VI is software installed on your own computer (Starter plan), run for you on a server EngTree rents (Business plan), or installed on your own server (Enterprise plan). It uses an AI service provided by EngTree within your message allowance, and messaging platforms under accounts that belong to you. VI is in public beta: it is useful today and it is still being improved.

3. Free trial

We offer a 7-day free trial, arranged on WhatsApp, with a trial code issued by us. The trial is for evaluating VI with your own business. When it ends, VI stops answering customers until a plan is paid.

4. Plans, messages and payment

A licence lets one business run VI on one computer for the term paid for: 3, 6 or 12 months, at the prices in US dollars shown on the pricing page when you pay. Each plan includes a number of AI messages per month, as defined on the pricing page; unused monthly messages do not carry over. Extra message packs are used after the monthly messages and stay valid while your subscription is active. On the Starter plan the licence binds to the computer it is activated on; we move it on request. On the Business plan it is bound to your hosted copy. You may not share, resell, sublicense, copy, decompile, reverse engineer or remove protection from the software, and you may not use it to build a competing product. If a term is not renewed, VI shows a notice for 7 days and then stops answering customers; your data stays on your computer, or on the hosted copy for 30 days.

4a. Refunds

Every client can try VI free for 7 days before paying, so a paid term is not refundable once it has started. We refund the unused whole months of a term only when we cannot provide the service (for example, if we stop offering VI or cannot restore your hosted copy), or as stated under Termination. Extra message packs and Meta's own fees are not refundable.

5. Your responsibilities

You are responsible for: the accuracy of the prices and information you give VI; the messaging accounts you connect and their providers' terms; complying with WhatsApp, Meta and local rules about messaging customers, including consent for marketing and honouring opt-outs; keeping your computer on and online; and what VI says to your customers on your behalf. VI follows the rules you set, and you can change them.

6. What we do not promise

VI depends on services we do not fully control: your internet line, your computer, AI providers and Meta. We cannot promise it will never be down, never make a mistake in a conversation, or never be suspended by a platform for reasons outside our control (for example, WhatsApp numbers linked by QR). VI is provided as is, without warranties of any kind, to the extent the law allows.

7. Limitation of liability

To the extent the law allows, EngTree's total liability for anything arising from VI or this site is limited to the amount you paid us in the 3 months before the claim. We are not liable for lost sales, lost profits, lost data, platform bans or indirect damages. Nothing here limits liability that cannot be limited by law.

8. Support and updates

Support is by WhatsApp during business hours (Cairo time), with priority for the Business and Enterprise plans. On the Business plan we keep the server running, updated and backed up nightly; planned maintenance is done outside your business hours where possible. Updates are signed by EngTree and install automatically; we support the current version.

9. Termination

You can stop at any time by not renewing. We can end a licence if these terms are broken, refunding the unused part of the current month unless the breach was deliberate.

10. Law

Egyptian law governs these terms. Disputes go to the courts of Damietta, after a good-faith attempt to settle them by talking to us first.

11. Contact

eng@engegypt.com, WhatsApp +20 100 551 9646.